In today’s digital landscape, effective customer engagement is crucial for business success. A website chat service enhances real-time communication with visitors, but when paired with a robust CRM system like Act!, it becomes a game-changer. Here’s how integrating a website chat service with your Act! CRM database can benefit your business: Real-Time Customer Data Capture: Connecting a chat service with Act! CRM allows for the immediate capture of customer data during interactions. This

While Microsoft Word and Excel are commonly used for creating sales quotes, there are strong advantages to using dedicated quoting software. Here’s why making the switch could benefit your business: Efficiency: Quoting software streamlines the entire quote-to-cash process, enabling sales reps to quickly generate polished and tailored quotes. This efficiency leads to faster response times and an improved customer experience. Accuracy: These tools enhance cost prediction and estimate

No matter your industry, a customer portal can offer significant benefits for your business. Keystroke understood this early on, which led us to develop the Keystroke Account Manager. This portal provides our customers with a range of self-service options that aren't available through other resellers or even Act! itself. Here are some key advantages of implementing a customer portal: Self-Service Capabilities: Portals enable customers to independently address their needs and access

March 29th, 2024 - LINK2QUOTES Enhanced Multi-Currency Support For those handling quotes in multiple currencies, we've implemented significant updates to enhance your experience. Link2quotes now automates foreign exchange calculations for quoting products, allowing seamless batch updates as exchange rates fluctuate. For example, if Keystroke, a Canadian company, purchases Act! products priced in USD, Link2quotes enables setting the FX rate for automatic conversion. When adding a $360 USD Act!